Introduction

West Road Chiropody Centre ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our clinic or use our services.

Information We Collect

We may collect and process the following types of personal information:

• Personal details (name, address, telephone number, email address, date of birth)
• Medical history and current health conditions
• Treatment records and clinical notes
• Payment information
• Appointment details

How We Use Your Information

We use your personal information for the following purposes:

• Providing podiatry and physiotherapy services
• Managing appointments and clinic administration
• Maintaining accurate medical records
• Processing payments
• Communicating with you about your treatment
• Complying with legal and regulatory requirements

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All medical records are stored securely and access is restricted to authorized personnel only.

Data Sharing

We may share your information with other healthcare professionals involved in your care, such as your GP or other specialists, but only with your consent or where required by law. We do not sell or rent your personal information to third parties.

Your Rights

Under data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing

Data Retention

We retain your medical records in accordance with professional guidelines and legal requirements. Adult patient records are typically retained for 8 years after the last treatment, and children's records until they reach 25 years of age or 8 years after last treatment, whichever is longer.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

West Road Chiropody Centre
690-692 West Road
Denton Burn
Newcastle upon Tyne
NE5 2UR

Tel: 0191 2746179
Email: [email protected]

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting.

Last updated: 19/08/2026